Cancellation & Refund Policy

1. Event Cancellations

• If an event, workshop, or conference is cancelled by ReelHaus or the respective organizing club, all registered participants will receive a full refund of the registration fee.
• Refunds will be processed within 7–10 working days through Cashfree, directly to the original payment method used.
• No administrative or processing fee will be deducted for organizer-initiated cancellations.

2. User-Initiated Cancellations

Once a payment is successfully processed, user-initiated cancellations are non-refundable.

Refunds may be considered only in exceptional circumstances, such as:

• Duplicate or accidental payment.
• Technical error during the transaction that prevented registration.

To request such exceptions, users must contact refunds@reelhaus.club within 24 hours of the transaction, providing proof of payment and a short explanation.

3. Refund Process

• All approved refunds will be processed only through Cashfree, using the same payment reference ID used during registration.
• Refunds cannot be redirected to any other account or payment method.
• Users will receive an email confirmation once the refund is initiated, followed by a Cashfree notification when the transaction is completed.

4. Event Rescheduling

• If an event, workshop, or conference is rescheduled, all existing registrations will remain valid for the new date.
• If you are unable to attend on the revised schedule, you may request a refund via refunds@reelhaus.club within 48 hours of the reschedule announcement.
• Standard refund timelines (7–10 working days) will apply once the request is approved.

5. Contact Us

For any refund or cancellation-related inquiries, please reach out to our support team:

📧 reelhaus.in@gmail.com